We are continuing to monitor for any further issues.
Posted May 16, 2025 - 18:32 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 16, 2025 - 18:32 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 16, 2025 - 14:21 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 16, 2025 - 13:23 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 16, 2025 - 12:32 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 16, 2025 - 10:02 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 16, 2025 - 10:00 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 16, 2025 - 09:58 UTC
Investigating
We are experiencing a Partial Outage of our Cloud Service in the United States, Europe and Canada regions. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted May 16, 2025 - 02:17 UTC
This incident affected: Canada (CA) (Caseware Cloud Service, Cloud-based Engagement Solutions), United States (US) (Caseware Cloud Service, Cloud-based Engagement Solutions), Europe (EU) (Caseware Cloud Service, Cloud-based Engagement Solutions), and Asia Pacific (AP) (CaseWare Cloud Service, Cloud-based Engagement Solutions).