Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Feb 17, 2026 - 19:47 UTC
Monitoring
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Feb 17, 2026 - 19:30 UTC
Update
The source of the Cloud-based Engagement Solutions for Major Outage has been identified and still working on the potential solution that we found.
Posted Feb 17, 2026 - 19:00 UTC
Update
The source of the Cloud-based Engagement Solutions for Major Outage has been identified and still working on the potential solution that we found.
Posted Feb 17, 2026 - 18:00 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 17, 2026 - 07:30 UTC
Investigating
We are experiencing a Major Outage of our Cloud-based Engagement Solutions for United States users. Our teams are working to identify the root cause and determine the necessary corrective actions.
We apologize for any inconvenience.
Posted Feb 17, 2026 - 06:18 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).