Cloud-based Engagement Solutions, Partial Outage for United States users

Incident Report for Caseware Cloud Partner

Resolved

This incident has been resolved.
Posted Apr 15, 2025 - 13:35 UTC

Identified

The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Posted Apr 15, 2025 - 08:28 UTC

Investigating

We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Apr 15, 2025 - 02:25 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).