Caseware - Cloud-based Engagement Solutions, Degraded Performance for EU users

Incident Report for Caseware Cloud Partner

Resolved

Europe - Degraded Performance for Cloud-based Engagement Solutions
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Posted Feb 04, 2025 - 07:50 UTC

Monitoring

Europe - Degraded Performance for Cloud-based Engagement Solutions
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Feb 04, 2025 - 07:38 UTC

Investigating

Europe - Degraded Performance for Cloud-based Engagement Solutions
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Feb 04, 2025 - 07:19 UTC
This incident affected: Europe (EU) (Cloud-based Engagement Solutions).